Whether you were unable to join us at Global Connect 2009, or couldn't attend all the workshops you wanted to while you were there, the Global Connect workshop recordings are an indispensable resource for anyone working with Nortel products. New this year, the workshop recordings allow you to access the best in Nortel training when you need it, at an unbeatable price!
To purchase access to the recordings listed below, please click here.
Customer Contact Center
ICC48 Reporting, Analytics and Performance Management for the Nortel Contact Center: Introducing the nVISION Suite
Customer Contact Center
CCC01 Intelligent Routing in Contact Center Management Server
CCC02 Nortel Contact Center Services
CCC03 Contact Center 7.0 Capabilities
CCC04 Optimizing Your Contact Center Operation
CCC07 Contact Center 7: What Shared Technologies Can Provide to the Contact Center Community
CCC11 Integrating Customer Contact Strategy and Business Applications
CCC13 Speech is Becoming Pervasive
CCC17 Using and Leveraging the Report Creation Wizard (RCW) in Contact Center Manager 6
CCC21 Contact Center 7.0 Capabilities
Data/Mobility
DMO02 Using Virtualization to Improve Network Efficiency across the Campus and Data Center
DMO03 Integrating Wireless Across the Network: Nortel's Next Generation WLAN solution
DMO04 GREEN IT Networks: How to Make an Immediate Impact on your Bottom Line and the Environment
DMO05 Is Your Data Network Ready for UC?
DMO06 The Role of Wireless Telephony in Unified Communications
DMO07 The Face of Wi-Fi Telephony Is Changing – Are You Ready?
INSIGHT 100inc
INS01 SIP Endpoints
INS03 Nortel Unified Messaging (Call Pilot and UM2000)
INS06 SIP Survivable Remotes
INS07 CS 2100/SL-100 Fixed Mobile Convergence Strategy
INS12 Real Time Services (RTS) Federal Program Update
INS14 Network Management - Managing an IP Network and VoIP
INS16 Agile Application Engine
INS23 SIP Trunking from CS 2100 to IP PBXs
Technology Solutions
TSO01 Providing Alternative Work Environments
TSO03 Nortel B2B Telepresence & HD Video Communication
TSO04 Nortel Fixed Mobile Convergence Solutions
TSO05 Secure Access/Mobility
TSO06 The Nortel Edge: Automatic Quality of Service for Nortel Voice and Data Customers
TSO07 Collaborative Business Process Solutions for Verticals
TSO12 We Know Who You Are! Deploying Identity-Aware Networking
TSO13 The Smart Hospital - Unified Communications Applications for Healthcare
TSO16 Wires for the Wireless Network
TSO24 Planning for an Event or Emergency
TSO26 Unifying Voice Administration - The Secret to Significantly Lower Telecom Operational Expense
TSO17 Call Accounting - How Does it Fit in a TEM (Telecom Expense Management Strategy)?
TSO27 Conversation Recording Methods for Nortel IP, Digital and Analog Phone Users
Unified Communications
UNC01 Maximize your Microsoft Environment with Nortel's Communication Enabled Business Services
UNC02 Nortel Agile Communication Environment (ACE) 101 - Delivering Communications-Enabled
Applications & Business Processes
UNC03 Unified Communications Campus - UC for the Campus Made Simple
UNC05 Mobile Unified Communications – Extending UC Beyond the Brick and Mortar
UNC13 Demystifying the Unified Communications Journey - Turning Promises into Business Advantage
UNC14 Nortel and Microsoft Innovative Communications Alliance - Update and Direction
UNC15 Unified Communications Solutions with IBM
UNC16 Unified Communications in the Contact Center
UNC17 Centralized Unified Communications
UNC21 UC Security
UNC25 Voice and Data Integration in the Branch: Beyond UC Convergence
UNC27 Unified Communications - Becomes Critical in a Down Economy
VoIP/Convergence
VPC07 IP Clients & Applications
VPC11 Voice Quality of Service When Transitioning to VoIP
VPC12 Single Source Management for Multi-Technology, Multi-Vendor and Multi-National Networks
VPC16 Nortel Support Services Overview – De-risk your move to Unified Communications
VPC21 Voice Security Risk Mitigation and Cost Recovery
VPC22 The Managed Enterprise Customer
VPC25 Expanding an International VoIP Network
VPC31/VPC05 Evolving Meridian 1 to CS 1000 Rls.6.0 - How and Why?