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April 18-22, 2010
Colorado Convention Center
Denver, Colorado
Education and Programming
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EDUCATION - Select from over 200 workshops focused on the lastest topics and products
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PRODUCT ROADMAPS - Hear Avaya executives share their product strategy and gain insight on how to protect your investment
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Personalize Your 2010 Educational Experience!
With over 200 workshops to choose from, The Art of Evolution/Global Connect 2010 offers a one-stop shop for your education and training needs. Use the following tracks to identify and create a conference experience unique to you:
- Messaging and Interactive Solutions
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- Enterprise Core Communications
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- Business Continuity and Disaster Recovery
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Pre-Conference Workshops: Now Open!
Maximize your time in Denver! Register for one of the following pre-conference workshops taking place on Sunday, April 18, 2010:
SIP Overview
Presented by Global Knowledge
$300.00
10:30 a.m. - 5:30 p.m. |
Contact Center 7.0 Service Creation Environment Introduction
Presented by Global Knowledge
$300.00
10:30 a.m. - 5:30 p.m. |
ATU01207WEN - IP Office Release 6.0 Technical Delta
Presented by Innovatia, Inc.
$300.00
10:30 a.m. - 3:30 p.m. |
What’s New with Nortel Communication Server 1000, Release 6.0 Overview
Presented by Innovatia, Inc.
$300.00
10:30 a.m. - 5:30 p.m. |
Click here for pre-conference abstract and registration details. |
The Art of Evolution/Global Connect 2010 Workshops
The following workshops provide a sampling of tailored for the Heritage Nortel customer. Click here to view a complete listing of workshops and to begin creating your own conference itinerary. Sessions are still being added, so be sure to check back for updates!
Planning and Managing the Migration from a Nortel to Avaya Communication Manager Platform
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This session focuses on the Management and Operations issues surrounding the planning and management of the migration from Nortel PBX & Enterprise systems (including SL100) to Communication Manager (CM).
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Use of SIP Trunking and VoIP in a High Volume Contact Center
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In mid-2007, Ryla engaged in an ambitious project to build a new contact center architecture without legacy technology restrictions. This project allowed the company to transition from traditional TDM and analog systems to an architecture utilizing SIP trunking, VoIP to the desktop and Web based technologies. Hear about the results, learn how it was done and discover lessons learned.
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What's Cool about SIP? - Concepts and Real Examples
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SIP based Technology solutions promise capabilities that will take your enterprise communications to the next level. Adopting SIP Trunking solutions will deliver a) Improved total cost of ownership (TCO) b) Improved productivity, efficiency & scalability.
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Help, I need a Plan for a Plan: Sorting out your path for Migrations, Upgrades, Integrated Roadmaps...
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Join this session to understand the best practices for wrap and embrace versus rip and replace. Hear and see how other customers have navigated these waters and what they did to overcome challenges, cut costs, mitigate risks and ultimately have a successful plan that drove business value.
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Unified Communications with Avaya Aura and Integration with Microsoft and IBM
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This session will provide heritage Nortel (NES) customers insight to the native UC capabilities with Avaya Aura and how to best leverage combined solutions with Avaya and either Microsoft and IBM.
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Unified Messaging - Callpilot
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This session outlines ways to maximize your investment in Unified Messaging solutions today, while preparing for advanced technologies and capabilities into the future. We will provide business-case backed reasons and value-points for migration from Meridian Mail to CallPilot or upgrading to CallPilot's latest 5.0 release. Learn how each of these migration strategies can benefit your business and save your company time and money.
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